Payment & Refund Policy
Kelsey International maintains a strict refund policy to protect resources, timelines, and service quality. Please read this policy carefully before purchasing any publishing package or service.
- 100% Refund:
Once the order placed and payment done, you have the freedom of cancelling the order and get the full refund of the amount paid.
The refund applicable under the following circumstances:
within 5 days, from the date of order placed, the Author should inform us in written communication via e-mail about the cancellation of the order.
payment will be refunded in 3 working days from the date of intimation regarding the order cancellation.
- No-Refund Situations
Refunds or credit notes will not be issued under the following circumstances:
- Author’s change of mind after project start
- Delays caused by third-party marketplaces (Amazon/Flipkart)
- Author dissatisfaction with sales performance
- Manuscript rejection due to plagiarism, illegal content, or policy violations
- Author’s incorrect or incomplete manuscript submission
- Services terminated due to author misconduct, harassment, or policy breach
- Any work that has commenced (editing, formatting, proofing, design, or distribution)
- Payment Disputes & Chargebacks
If an author initiates a bank chargeback or payment dispute after services have commenced, Kelsey International will:
- Immediately suspend all services related to the project.
- Reserve the right to pursue legal action and recover costs incurred.
- Black-list the author from future services if the dispute is found to be unwarranted.
- Delisting & Cancellation Fees
If an author requests delisting/removal of a published title, Kelsey International will not charge a Delisting Fee to cover administrative, marketplace, and cataloguing costs. Marketplace removal timelines depend on the third-party platform.
- How to Request
To request cancellation or inquire about refunds email our support team at:
Include author’s name, project title, invoice number, and reason for request.
- Acceptance
By making any payment to Kelsey International, the Author accepts and agrees to this Refund Policy in full.